![]() I'm so sorry that I forgot to call you, but I was flooded with work. SETHI: That means staying focused on the issue at hand and getting rid of caveats. LERNER: A good apology is when we take clear and direct responsibility without a hint of evasion, blaming, obfuscation, excuse-making and without bringing up the other person's crime sheet. SETHI: The reason it's so important is because none of us are perfect. It's a vulnerable place to be, but it's so important. SETHI: That's psychologist Harriet Lerner, author of "Why Won't You Apologize?" I talked to her to learn how to apologize in ways that feel genuine and are heartfelt. LERNER: I sound like a terrible school teacher. For NPR's Life Kit, journalist Simran Sethi set out to learn how to offer an apology that is both heard and felt. ![]() And, let's face it, they don't always hit the mark. Over the last few months, we've had apologies pouring forth from politicians, celebrities, even royalty.
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